Frequently Asked Questions
The products listed on ‘onsale’ page are all spots. For groupbuy, please join our discord server for detials.
All spots available for sale will have ‘on sale’ page on this website. After you read ‘on sale’ page on the website, email firstname.lastname@example.org or message Jacky on the discord server. We will confirm orders with you. Due to the very limited order processing capacity, it may take some time.
All payments are invoiced with PayPal.
For spots, we will send out package within 7 days after you paid. If we are busy, we will notified that it may take longer time when invoicing.
For groupbuy, the actual day of shipping will be announed in discord server.
All packages will be shipped by SF Express. Shipment fee is fixed for some areas, they will be showed on the ‘On Sale’ pages. For more areas, please check the shipping rate and transit time here: https://www.sf-express.com/cn/en/
Some of the products will have flaws and will be listed as b-stocks. Usually b-stocks will be provided with actual pictures and sold with discounts on the website and they will be available after all normal condition stocks are sold out. You can check the ‘on sale’ page to see if there are b-stocks available for sale.
Please note that normal condition products are not all flawless but passed quality check. Some small flaws are inevitable, such as scratches on the inner surface of the products, or slightly nonuniform anodizing.
If you are new to customized keyboard and really love our kits, you can ask us for help. We will try our best to help if we have time.
All our keyboards are based on QMK. Most of them could be found on QMK’s repository. You could use QMK toolbox to flash the keyboard.
For more information, please read LazyWiki.
Please refer to Troubleshooting Page.
Please note that the English version is for International customers. The Chinese version is for customers in China. Some answers in different versions apply for the different scenarios, such as payment method and shipping time.