Frequently Asked Questions
Orders&Shipment
There is a specified page for groupbuy. All other on sale pages are for in stock products. There are specific instructions for ordering or joining the groupbuy on every page.
All in stock products available for sale will have ‘on sale’ page on this website. After you read ‘on sale’ page on the website, DM Jacky on the discord server. We will confirm orders with you. Due to the very limited order processing capacity, it may take some time.
All payments are invoiced via PayPal.
For in stock products, we will send out package within 7 days after you paid. If we are busy, we will notified that it may take longer time when invoicing.
For groupbuy, the actual day of shipping will be announed in discord server.
All packages will be shipped by SF Express. Shipment fee is fixed for some areas, they will be showed on the ‘On Sale’ pages. For more areas, please check the shipping rate and transit time here: https://www.sf-express.com/cn/en/
Some of the products will have flaws and will be listed as b-stocks. Usually b-stocks will be provided with actual pictures and sold with discounts on the website and they will be available after all normal condition stocks are sold out. You can check the ‘on sale’ page to see if there are b-stocks available for sale.
Please note that normal condition products are not all flawless but passed quality check. Some small flaws are inevitable, such as scratches on the inner surface of the products, or slightly nonuniform anodizing.
If you are new to customized keyboard and really love our kits, you can ask us for help. We will try our best to help if we have time.
Using Kits
All our keyboards are based on QMK. Most of them could be found on QMK’s repository. You could use QMK toolbox to flash the keyboard.
For more information, please read LazyWiki.
Please refer to Troubleshooting Page.
Others
By now we haven’t had the ability to accept commission orders. We may open that option in the future.